Your Privacy Matters
Effective Date: May 2024
Welcome to Comfort Pro Ltd. This privacy policy describes how we collect, use, and share information about you through our online interfaces (including our website) owned and controlled by us. Please read this privacy policy carefully to understand our practices regarding your personal information and how we treat it.
1. Information We Collect
a. Personal Information
When you visit our website, make a purchase, or sign up for an account, we may collect personal information that you voluntarily provide to us. This information may include your name, email address, phone number, shipping and billing addresses, and payment information.
b. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.
c. Google Analytics
We use Google Analytics to help us understand how our customers use the site. Google Analytics collects information such as how often users visit the site, what pages they visit, and other sites they used prior to coming to our site. The information collected by Google Analytics is used only to improve our website and services. The data collected is not shared with other Google services and does not identify individual users.
2. Use of Your Information
We use the information that we collect for several purposes, including:
- To process your transactions and deliver the products that you have ordered.
- To communicate with you about your account or transactions and send you information about features and enhancements.
- To communicate with you about changes to our policies.
- To improve our website and to better understand how users access and use our site, both on an aggregated and individualized basis.
- To provide advertisements about goods and services that may be of interest to you.
3. Sharing Your Information
We do not sell, rent, or lease our customer lists to third parties. However, we may share personal information with trusted partners and third parties who perform services for us based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide services such as payment processing, order fulfillment, and customer service.
4. E-commerce
Our website includes the capability for users to purchase products and services online. When processing transactions, some of your personal information will be shared with third parties, including payment processors and financial institutions, in order to process payments and fulfill orders.
5. Your Rights
You have the right to access, correct, or delete your personal information held by us. You also have the right to object to certain processing and, where we have asked for your consent to process your personal data, to withdraw this consent. These rights can be exercised by contacting us using the contact information provided below.
6. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at privacy@comfortpro.ca or by mail at Comfort Pro Ltd., 50 Bennett St Unit 5, Carleton Place, ON K7C 4J9 Canada.
This privacy policy has been designed to be compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian laws.
